Support Center

Need help with PopUp? We're here to help you make the most of your campus social experience.

Get in Touch

Multiple ways to reach our support team and get the help you need.

📧

Email Support

Get detailed help via email

marlvingore.edu@gmail.com

Within 24 hours

📞

Phone Support

Speak directly with our team

601-316-7351

Mon-Fri, 9 AM - 6 PM EST

🎓

Campus Ambassador

Connect with student representatives

Find your campus ambassador in-app

Same day response

Quick Actions

Get immediate help with common requests and issues.

Email Support TeamCall Support
Report BugRequest Feature

Frequently Asked Questions

Need help? We've got answers! 💬

marlvingore.edu@gmail.com
How do I join campus events through PopUp?
Simply browse the live feed on your campus, tap on any event that interests you, and hit 'Join'. You'll get instant notifications and location details to connect with fellow students.
Is PopUp available on my campus?
We're rapidly expanding across college campuses. Check our app to see if your campus is active, or contact us to request PopUp for your school.
How do I create and host my own campus event?
Open the app, tap the '+' button, add your event details, location, and timing. Your event will instantly appear on your campus feed for other students to discover and join.
Is PopUp free to use?
Yes! PopUp is completely free for students. Our mission is to enhance campus social life and build stronger student communities without any barriers.
How do I report inappropriate content or behavior?
User safety is our priority. Use the report button on any event or user profile, or contact our support team directly. We review all reports within 24 hours.
Can I use PopUp if I'm not a student?
PopUp is designed specifically for college students with valid .edu email addresses. This ensures authentic campus communities and safer interactions.
How does PopUp protect my privacy?
We only collect essential information needed for campus connections. Your location is only shared when you're actively participating in events, and you can control your privacy settings anytime.
What if I'm having technical issues with the app?
Try restarting the app first. If issues persist, contact our support team with details about your device and the problem. We typically resolve technical issues within 1-2 business days.

Additional Resources

Helpful guides and information to make the most of PopUp.

📱 App Guidelines

Learn how to use PopUp effectively and safely on your campus.

🛡️ Safety Tips

Best practices for meeting new people and staying safe during campus events.

🌟 Community Guidelines

Help us maintain a positive and inclusive environment for all students.

🎯 Event Planning

Tips for creating engaging and successful campus events through PopUp.

🔧 Troubleshooting

Common solutions for app issues and technical problems.

📧 Campus Partnerships

Information for student organizations and campus administrators.

🚨 Emergency or Safety Concerns

For immediate safety concerns or emergencies, contact your campus security or local emergency services first.

For urgent app-related safety issues, email us immediately at marlvingore.edu@gmail.com with "URGENT" in the subject line.